Privacy Policy

Controller and Scope

PitchAI CommV, VAT BE1016.077.077, Tervuursestraat 159, 3000 Leuven, Belgium, is the controller for personal data described in this notice. Contact: info@pitchai.net or +31 6 4047 8645. This notice covers pitchai.net and inbound business communications. Client-project processing is governed by the signed agreement, data-processing agreement, or project-specific privacy information, which identifies the relevant role, processors, safeguards, and retention before processing begins.

Purposes and Legal Bases

We process personal data only where a legal basis applies:

• —Requested contact, proposals, pre-contract questions, delivery, and support: taking steps at your request before a contract or performing a contract (GDPR Article 6(1)(b)).
• —Invoices, accounting, and legally required records: compliance with legal obligations (Article 6(1)(c)).
• —Website security, abuse prevention, troubleshooting, and reliable operation: our legitimate interest in operating a secure and dependable service (Article 6(1)(f)).
• —Privacy-minimized campaign measurement and content improvement: our legitimate interest in understanding aggregate use and allocating resources without a campaign visitor ID (Article 6(1)(f)).
• —Optional processing that is not covered above: consent where we specifically request it (Article 6(1)(a)); consent can be withdrawn without affecting earlier processing.

For legitimate-interest processing, we minimize the data, restrict access, use short log retention, do not build visitor profiles, and provide a right to object. We do not use website or campaign data for solely automated decisions that produce legal or similarly significant effects.

Retention

• —Operational web access logs, which may include IP address, are rotated daily and kept for no more than 14 daily rotations unless a specific security incident requires a restricted legal hold.
• —The separate campaign log omits IP addresses and authenticated identity, is rotated daily, and is kept for 14 daily rotations. The event endpoint is excluded from the IP-bearing operational access log.
• —An inquiry that does not become an engagement is normally kept for up to 24 months after the last substantive contact, then deleted or minimized, unless you ask earlier or a legal claim requires longer.
• —Contract, project, invoice, and accounting records are kept for the contract lifecycle and then for the applicable statutory or legal-claims period. The exact period depends on the record and obligation.
• —The browser language preference remains on your device until you change it or clear site storage.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:

• —Right to access your personal data
• —Right to rectification of inaccurate data
• —Right to erasure ("right to be forgotten")
• —Right to restrict processing
• —Right to data portability
• —Right to object to processing
• —Right to withdraw consent at any time

To exercise these rights, please contact us at info@pitchai.net.

You also have the right to lodge a complaint with theBelgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, +32 (0)2 274 48 00, contact@apd-gba.be.

International Data Transfers

PitchAI operates from Belgium and its primary website hosting is arranged in the EEA. Microsoft 365 support or service operations may involve access from outside the EEA. Where a provider transfers personal data outside the EEA, the transfer must rely on an applicable adequacy decision or contractual safeguards such as the European Commission's Standard Contractual Clauses, with supplementary measures where required. You can request information or a copy of the applicable safeguards from info@pitchai.net; commercially sensitive terms may be redacted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.